Introduction: Why Airport Etiquette Matters at Lusaka International
The first time I landed at Kenneth Kaunda International Airport (LUN) in Lusaka back in 2018, I was completely unprepared for the cultural nuances and unspoken rules. I still cringe remembering how I loudly complained about the visa-on-arrival line while standing next to an immigration officer who wasn’t in uniform. The disapproving looks I received taught me a valuable lesson about Zambian respect customs that day!
After dozens of trips through LUN over the years, I’ve compiled this comprehensive guide to help you navigate Lusaka’s recently expanded airport with confidence. The 2023-2024 renovations have modernized much of the terminal, but certain cultural expectations and procedural quirks remain unchanged. Whether you’re a first-time visitor or a regular traveler to Zambia, understanding these unwritten rules will save you time, money, and potential embarrassment.
Pre-Flight: Preparing for Your Journey to LUN
Before even setting foot in Lusaka Airport, there are several preparations that will make your experience significantly smoother.
Essential Documents and Requirements
Zambian authorities have become increasingly strict about entry requirements since the pandemic. Here’s what you absolutely need:
- Valid passport with at least 6 months validity and blank pages
- Visa or e-visa confirmation (apply through the official Zambian e-visa portal)
- Printed hotel confirmations (immigration frequently asks for these)
- Yellow fever certificate if arriving from an endemic country
- Return ticket or proof of onward travel
Money-Saving Tip #1: When applying for an e-visa, choose the regular processing option (3-5 business days) instead of express service. You’ll save $20, and in my experience, they’re often processed within 48 hours anyway.
Packing Considerations for Zambian Customs
Zambian customs officials at LUN have become particularly attentive to certain items. To avoid delays or confiscation:
- Keep medications in original packaging with prescriptions
- Declare any electronic equipment, especially drones (which require special permission)
- Avoid bringing plastic bags—Zambia has restrictions similar to other African nations
- Don’t pack raw food items or seeds
In 2024, I witnessed a traveler have their drone confiscated because they lacked proper documentation. The fine was steep at 1,500 Zambian Kwacha (approximately $70), and they never got the equipment back!
Arrival Etiquette: Navigating Immigration and Customs
Immigration Process and Cultural Norms
Immigration at LUN can be either surprisingly efficient or frustratingly slow, depending on how many flights arrive simultaneously. Here’s how to handle it gracefully:
- Greet officers with “Muli bwanji” (How are you?) or at least “Hello sir/madam”
- Maintain a respectful tone and avoid showing frustration (Zambians value patience)
- Answer questions directly and honestly without volunteering excess information
- Have your accommodation details readily available—they almost always ask
- Don’t take photos in the immigration area (I saw someone’s phone temporarily confiscated for this in 2023)
Cultural Insight: Zambians place high value on formal greetings. Taking an extra 10 seconds to properly greet an immigration officer can significantly improve your experience. The phrase “Zikomo” (thank you) goes a long way!
Visa-on-Arrival Process
While e-visas are preferable, visa-on-arrival is available at LUN. The current prices in 2025 are:
| Visa Type | Cost (USD) | Processing Time |
|---|---|---|
| Single Entry (30 days) | $50 | 10-30 minutes |
| Multiple Entry (90 days) | $80 | 10-30 minutes |
| Transit Visa (7 days) | $20 | 5-15 minutes |
I’ve noticed that immigration officers sometimes don’t have change for large bills. Always try to bring exact amounts or smaller denominations.
Money-Saving Tip #2: If you’re visiting neighboring countries and returning to Zambia, request a multiple-entry visa upfront. Even though it’s pricier initially, it’s cheaper than paying for two single-entry visas.
Customs Declaration Do’s and Don’ts
After collecting your luggage, you’ll proceed through customs. The red and green channel system is now fully implemented at LUN:
- DO declare any items exceeding personal use quantities
- DON’T try to bring in more than 2 liters of alcohol or 400 cigarettes
- DO keep receipts for expensive items you brought with you
- DON’T joke about prohibited items—security personnel take this very seriously
In early 2024, I witnessed a tourist almost get detained for making a casual joke about having illegal items in his bag. Zambian officials don’t appreciate this kind of humor.
Terminal Navigation: Getting Around LUN Efficiently
Airport Layout and Key Facilities
The 2023 expansion of LUN has made the airport considerably more navigable, but it’s still relatively compact compared to major international hubs. Key areas include:
- Ground Floor: Arrivals, baggage claim, customs, car rentals, and transport services
- First Floor: Departures, check-in counters, security screening, and shopping
- Second Floor: Restaurants, VIP lounges, and observation deck
The new terminal has greatly improved amenities, including more reliable Wi-Fi (though still spotty in some areas), additional restrooms, and better air conditioning—a welcome relief from Lusaka’s heat!
Transportation Options from the Airport
Getting from LUN to Lusaka city center (about 26km away) offers several options:
| Transport Type | Cost Range (ZMW) | Approximate Time | Notes |
|---|---|---|---|
| Official Airport Taxi | 250-350 ($12-17) | 30-45 minutes | Fixed rates, safe, available 24/7 |
| Ride-hailing Apps (Ulendo, inDrive) | 200-280 ($10-14) | 30-45 minutes | Requires data connection, sometimes scarce |
| Hotel Shuttle | Free-200 ($0-10) | 40-60 minutes | Must arrange in advance |
| Public Bus | 20-30 ($1-1.50) | 60-90 minutes | Infrequent, crowded, not recommended with luggage |
Money-Saving Tip #3: If you’re comfortable with local apps, download inDrive before arriving. It’s usually 20-30% cheaper than airport taxis and has better availability than Uber in Lusaka. Just be sure to negotiate your fare before accepting the ride.
In December 2024, I tested both an official airport taxi and inDrive. The official taxi cost me 320 Kwacha to my hotel in Rhodes Park, while inDrive was just 210 Kwacha for the same route.
Security Screening: The Do’s and Don’ts
Entry Security Procedures
LUN now has two security checkpoints: one at the terminal entrance and another before boarding gates. Here’s how to navigate them smoothly:
Terminal Entrance Security:
- DO have your passport and flight details ready
- DON’T allow unauthorized “helpers” to assist with your luggage
- DO remove large electronic items for separate screening
- DON’T argue with security personnel if asked to open bags
Pre-Boarding Security:
- DO remove shoes, belts, and jackets when requested
- DON’T bring liquids exceeding 100ml in carry-on luggage
- DO declare any duty-free liquids purchased
- DON’T leave bags unattended (this can trigger security alerts)
During my July 2024 visit, I noticed security has become noticeably more thorough, likely due to enhanced regional security concerns. Budget extra time for these checks.
Prohibited Items and Special Considerations
Beyond standard international restrictions, LUN enforces some specific prohibitions:
- Wildlife products of any kind (including ostrich eggs or curios made from animal parts)
- Ivory items (even antique pieces are strictly prohibited)
- Certain political literature or materials deemed culturally insensitive
- Photography equipment that appears professional without proper permits
I once had a small wooden carving confiscated because the security officer couldn’t determine what type of wood it was made from. They were concerned it might be a protected species!
Cultural Etiquette: Respecting Local Customs
Interaction with Staff and Officials
Understanding Zambian social norms will make your airport experience much smoother:
- DO shake hands with your right hand when greeting
- DON’T rush conversations; brief personal exchanges are expected
- DO use titles (Sir, Madam, Officer) when addressing officials
- DON’T show visible frustration or raise your voice
- DO maintain a calm demeanor even when facing delays
When I hurried through a greeting with an immigration officer in 2022, he deliberately slowed down my processing and asked more questions. Taking the extra 15 seconds for a proper greeting would have saved me 10 minutes!
Cultural Insight: Zambians often use the phrase “We are together” (“Tuli pamo” in Nyanja) to express solidarity or agreement. Using this phrase appropriately can create immediate goodwill with airport staff.
Dress Code and Behavior
While there’s no strict dress code at LUN, certain norms are worth observing:
- DO dress modestly, especially if you plan to ask for favors or assistance
- DON’T wear clothing with potentially offensive political or religious statements
- DO keep your cool in humid conditions (the air conditioning isn’t always reliable)
- DON’T display expensive jewelry or electronics conspicuously
During a particularly hot day last September, I witnessed a heated exchange when a European traveler in very short shorts was asked to cover up before entering the VIP lounge. A simple sarong or light pants in your carry-on can save you from similar situations.
Money Matters: Currency, Tipping, and Payments
Currency Exchange at LUN
There are several currency exchange counters and ATMs at Lusaka Airport, but they don’t all offer the same value:
| Exchange Option | Pros | Cons | Locations |
|---|---|---|---|
| Bureau de Change counters | Convenient, accept multiple currencies | Poorest exchange rates (10-15% markup) | Arrivals hall, Departures area |
| ATMs (Stanbic, FNB) | Better rates, 24/7 access | Occasional network issues, withdrawal limits | Near exits in Arrivals, First floor |
| Mobile Money Agents | Competitive rates, lower fees | Require local SIM card, limited hours | Near information desk |
Money-Saving Tip #4: Exchange only a small amount at the airport (just enough for immediate transport) and exchange the bulk of your money in the city where rates are 7-10% better. In particular, the forex bureaus along Cairo Road in downtown Lusaka offer excellent rates.
In December 2024, the airport exchange was offering 20.2 Kwacha per USD, while downtown bureaus were giving 21.8—a significant difference when changing larger amounts.
Tipping Expectations and Baggage Handlers
Tipping culture at LUN can be confusing for first-time visitors:
- Baggage porters: 10-20 Kwacha per bag is standard ($0.50-1.00)
- Washroom attendants: 5 Kwacha is appreciated ($0.25)
- Taxi drivers: Not expected but rounding up the fare is common
- Airport restaurant servers: 5-10% for good service
A word of caution: Some unofficial “helpers” may approach offering assistance with bags. While most are harmless, some can be persistent and then demand excessive tips. I politely decline these offers with a firm “Ayi, zikomo” (No, thank you).
Payment Methods and Connectivity
The payment infrastructure at LUN has improved significantly in 2024-2025:
- Most airport shops and restaurants now accept major credit cards
- Visa and Mastercard are widely accepted; American Express less so
- Mobile payment options like Airtel Money and MTN Mobile Money are available at some vendors
- Always carry some cash (USD or ZMW) as backup for technical glitches
Wi-Fi connectivity for mobile payments has become more reliable, but I still experienced connection issues during peak hours in January 2025.
Departure Procedures: Leaving Lusaka Smoothly
Check-in and Baggage Requirements
LUN’s improved check-in procedures now include self-service kiosks for some airlines, but not all. Here’s what to expect:
- International flights: Arrive 3 hours before departure (despite what your airline might suggest)
- Regional flights: Arrive at least 2 hours before departure
- Domestic flights: Arrive 1.5 hours before departure
These recommended times aren’t just for check-in but to navigate the sometimes unpredictable security and immigration processes. During peak travel seasons (July-August and December-January), add an extra 30 minutes.
Baggage Allowances by Common Carriers at LUN:
| Airline | Economy Checked Allowance | Carry-on Allowance | Excess Baggage Rate |
|---|---|---|---|
| Ethiopian Airlines | 2 bags x 23kg | 7kg | $50 per extra kg |
| Kenya Airways | 2 bags x 23kg | 7kg | $40-60 per extra kg |
| South African Airways | 1 bag x 23kg | 8kg | $70 per extra bag |
| Proflight Zambia | 1 bag x 23kg | 5kg | 200 ZMW per kg |
Insider Tip: Proflight Zambia is particularly strict about carry-on weight. They regularly check and will make you check in (and pay for) overweight hand luggage. I learned this the expensive way on a flight to Mfuwe in 2023!
Departure Tax and Exit Procedures
While departure tax (USD $25) is now included in most airline tickets, it’s worth confirming this before check-in. The exit process follows this sequence:
- Check-in and baggage drop
- Security screening
- Immigration (passport check)
- Secondary security at boarding gate
One quirk of LUN that caught me off-guard: they sometimes conduct random secondary bag searches at the boarding gate itself, even after you’ve cleared main security. Keep valuables easily accessible in case you need to open your carry-on again.
Airport Facilities: Making the Most of Your Time
Lounges and Waiting Areas
LUN now boasts several lounge options, but they vary significantly in quality:
- Iapco Business Class Lounge: The best option, located in the international departures area. Access through business class tickets, certain credit cards, or pay-per-use (USD $30). Offers hot food, showers, and reliable Wi-Fi.
- Ndeke Lounge: More basic but adequate. Pay-per-use at USD $25. Limited food options but comfortable seating.
- General waiting areas: Recently renovated with more seating, but they fill up quickly during peak times.
In October 2024, I found the Iapco lounge worth every penny during a 5-hour delay. Their showers and comfortable recliners made the wait bearable, and the food was surprisingly good.
Dining and Shopping Options
Food and retail options have expanded significantly since 2023:
Food & Beverage:
- Java House: Good coffee and light meals. Expensive by local standards, but reliable quality. Budget 100-200 ZMW ($5-10) for coffee and a snack.
- Mugg & Bean: Located in departures. Decent breakfast options. 150-300 ZMW ($7-15) for a meal.
- Hungry Lion: Fast food chicken. Most affordable option at 80-150 ZMW ($4-7) for a meal.
- Steers/Debonairs: Burgers and pizza. 120-250 ZMW ($6-12) for main items.
Shopping:
- Spar Supermarket: Small convenience store with snacks and essentials
- Zambia Craft Market: Local souvenirs and crafts (better selection than downtown, but 20-30% pricier)
- Duty-Free Shop: Standard selection of liquor, tobacco, and perfumes
Money-Saving Tip #5: The food prices at LUN are inflated by 30-50% compared to city prices. If you’re on a budget, eat before coming to the airport or bring your own snacks. Just be aware that once you pass security, food options become even more expensive.
Wi-Fi and Connectivity
Internet access at LUN has improved but remains inconsistent:
- Free airport Wi-Fi is available but limited to 30 minutes and often slow
- Premium Wi-Fi costs 50 ZMW ($2.50) for 2 hours or 100 ZMW ($5) for 24 hours
- Mobile data is often more reliable—consider purchasing a local SIM card on arrival
Telecom providers Airtel and MTN both have counters in the arrivals area where you can purchase SIM cards (bring your passport for registration). A basic data package costs around 100 ZMW ($5) for 2GB valid for 30 days.
Special Circumstances: When Things Don’t Go as Planned
Flight Delays and Cancellations
Flight disruptions are unfortunately common at LUN, especially during the rainy season (November-March). Here’s how to handle them:
- DO approach airline staff calmly and politely
- DON’T display anger or raise your voice (this rarely helps in Zambian culture)
- DO ask specifically about accommodation if overnight stays are required
- DON’T leave the airport without clear instructions from your airline
When my Kenya Airways flight was canceled in February 2024 due to thunderstorms, I noticed that passengers who approached staff calmly received assistance much faster than those who were visibly frustrated.
Sustainability Tip: If your flight is delayed and you need to stay overnight, ask for nearby airport accommodations rather than being transported downtown. This reduces unnecessary carbon emissions from transit, and many of the airport hotels like Protea Hotel by Marriott or Garden Court have implemented water conservation measures that are good for both the environment and your conscience.
Lost Baggage Procedures
If your luggage doesn’t arrive, act quickly:
- Report to the airline’s baggage service counter before leaving the baggage claim area
- Complete a Property Irregularity Report (PIR)
- Provide your local contact details and accommodation information
- Ask for an emergency kit if you’re without essential items
- Request a reference number and contact information for follow-up
After losing my bag on a flight from Johannesburg in 2023, I learned that taking photos of your luggage before check-in can significantly help the identification process. Also, having essential items in your carry-on is crucial at LUN, as replacement shopping options are limited.
Medical Assistance and Emergencies
LUN has basic medical facilities, but they’re limited:
- A first aid station is located near the information desk in the arrivals area
- For serious medical issues, CFB Medical Center is the closest hospital (about 15 minutes away)
- Keep emergency contact numbers handy: Airport Medical Help: +260 211 271 333
When I experienced a severe allergic reaction at LUN in 2024, I was surprised that the airport clinic had only basic medications. For any serious condition, you’ll likely need to go to a hospital in the city.
Conclusion: Your 5-Step Action Plan for LUN Success
After years of navigating Lusaka Airport through its improvements and challenges, I’ve distilled my experience into this actionable plan for 2025 travelers:
- Prepare Documentation Meticulously: Apply for e-visa ahead of time, have printed accommodation details, and keep passport and boarding passes easily accessible in a travel wallet.
- Master the Cultural Expectations: Learn basic greetings in Nyanja or Bemba, practice patience, and understand that respect and formality go a long way with Zambian officials.
- Plan Your Currency Strategy: Bring US dollars for visa payments, exchange only minimal amounts at the airport, and consider getting a local SIM card for mobile payments in the city.
- Build in Time Buffers: Arrive earlier than you think necessary, especially for departures, as processes can take unexpectedly long during peak times.
- Pack Strategically: Keep essentials and valuables in your carry-on, bring snacks to avoid overpriced airport food, and include a light jacket as the air conditioning can be unpredictable.
My biggest transformation in approaching LUN came when I stopped seeing its quirks as obstacles and started viewing them as part of the authentic Zambian experience. The airport might not have the efficiency of Singapore or the amenities of Dubai, but it has its own rhythm that reflects the warm, unhurried culture of Zambia itself.
As you navigate through Kenneth Kaunda International Airport, remember that patience and cultural respect will serve you better than rigid expectations. And despite occasional frustrations, that first step onto Zambian soil—with its distinctive earthy smell and warm breeze—always reminds me why I keep coming back to this beautiful country.
Frequently Asked Questions
Is Lusaka Airport safe for travelers in 2025?
Yes, LUN is generally safe for travelers. Security has been enhanced following the 2023-2024 renovations. Standard precautions apply: watch your belongings, avoid displaying valuable items, and use official transportation services. The greatest risks are petty theft and unofficial taxis rather than serious security concerns.
How long does immigration typically take at Lusaka Airport?
Immigration processing times vary significantly. With e-visa and during off-peak hours, it can take as little as 15-20 minutes. During busy periods or if multiple international flights arrive simultaneously, it can extend to 45-60 minutes. Visa-on-arrival can add another 20-30 minutes to this process.
Can I get a SIM card at Lusaka Airport?
Yes, both major mobile providers (Airtel and MTN) have counters in the arrivals area where you can purchase SIM cards and data packages. Bring your passport as registration is required. The whole process takes about 10-15 minutes, and basic data packages start around 100 Kwacha ($5).
What’s the best currency to bring to Zambia?
US Dollars are the most widely accepted foreign currency in Zambia and at LUN specifically. Euros and British Pounds can also be exchanged but sometimes at less favorable rates. Bring crisp, newer bills (2013 or newer) as older or damaged notes may be rejected. For visa payments, USD is preferred.
Are there any COVID-19 requirements still in place for 2025?
As of early 2025, Zambia has lifted most COVID-19 entry requirements. You no longer need to show vaccination certificates or negative tests. However, requirements can change rapidly, so check the Zambia Immigration Department website before traveling.
What should I do if I’m being overcharged by airport vendors?
Politely decline and walk away. Most vendors have fixed prices, but some souvenir sellers might try variable pricing. If you suspect you’re being significantly overcharged at official shops, ask for a receipt and check prices at other outlets. For taxis, confirm the fare before entering the vehicle or use ride-hailing apps for price transparency.
Is tipping expected at Lusaka Airport?
Tipping is not mandatory but is appreciated for certain services. Baggage porters typically expect 10-20 Kwacha per bag. Restaurant servers might receive 5-10% for good service. Washroom attendants appreciate small tips of 5 Kwacha. Official service counters and immigration officers should never be offered tips.
How reliable is the airport Wi-Fi?
The free Wi-Fi at LUN is functional but not particularly reliable or fast. It’s adequate for messaging and basic web browsing but not for video calls or large downloads. The connection is limited to 30 minutes unless you purchase the premium option. Having mobile data as a backup is recommended.
What happens if my flight is canceled at LUN?
In case of cancellation, immediately approach your airline’s service desk. Major carriers like Ethiopian Airlines, Kenya Airways, and Emirates will typically provide accommodation if the next flight is not on the same day. Smaller regional airlines might have more limited assistance policies. Always get written confirmation of any arrangements and keep all receipts for potential reimbursement.
References
- Zambia Airports Corporation Limited – Official website with current information about Kenneth Kaunda International Airport
- Zambia Tourism Agency – Official tourism information including entry requirements
- UK Government Travel Advice for Zambia – Updated information on entry requirements and safety
- The New York Times Wirecutter Travel Guides – Useful for general international travel tips
- AFAR Magazine: How to Navigate African Airports – Context-specific advice for regional airports
- Lonely Planet Zambia – Comprehensive travel information including transportation
- U.S. Department of State: Zambia Travel Advisory – Official U.S. government advice for travelers
- Zambia E-Visa Portal – Official site for visa applications
- Flight Connections: Lusaka – Updated information on airlines servicing LUN
- Sleeping in Airports: Lusaka Airport Guide – Practical tips from travelers’ experiences
- TripAdvisor Zambia Travel Forum – Recent traveler experiences and questions